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Pet Super Store: Products & Services

Pet Super Store sells only high quality dog training collars, bark collars, dog beds and dog feeders as well as an assortment of excellent pet accessories.

Pet Super Store offers  products for:

Dog training:

Pet accessories:

Pet travel products:

Pet Super Store carries great brands like:

Pet Super Store: Company Background

Pet Super Store's online store was started in 2006 by Mr. Bob Lorum. In the past six years, they have become one of the leading suppliers of pet training collars and equipment. Their head office is located in Canton Georgia U.S.

  • Pet Super Store contact information
  • Phone: (678) 910-9767
  • Fax: (770) 720-2895
  • 100 Palm Springs Court, Canton, GA 30115
Pet Super Store: Customer Feedback & Reviews

There were no customer reviews for Pet Super Store on any of the popular online review sites; however,  Pet Super Store had numerous customer reviews on their website. Customer reviews for Pet Super Store were very positive.

Some customer reviews were:

"I have had quick responses to any e-mails I've sent. I really appreciate the great customer service. Thanks!"

"May I say that I am very pleased with the way the transaction took place. Response was prompt"

"The only problem I had was I was unable to get your web site to accept a foreign address. I then Skyped customer service where I was given first class service and the order went through smoothly."

"Your web site is very easy to navigate. Prices are terrific."

Pet Super Store: Business Credibility & Trustworthiness

Pet Super Store is not accredited with the Better Business Bureau; however they do have a BBB rating of "B-". Their BBB file was opened in 2009. Over the last three years, there has been 5 complaints filed against Pet Super Store with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against Pet Super Store were:

  • 1 complaints was due to delivery issues
  • 1 complaints was due to guarantee/warranty Issues
  • 3 complaints was due to problems with product/service

Pet Super Store has a "B-" BBB rating due to:

  • "5 complaints filed against business"
  • "BBB does not have sufficient information to determine how long this business has been operating."
  • "BBB does not have sufficient background information on this business."
Pet Super Store: Website Popularity & Google Ranking

Pet Super Store website popularity:

  • Pet Super Store has a worldwide Alexa traffic rating of 332,499 out of 30 million websites.
  • Pet Super Store has an American Alexa traffic rating of 153,072
  • Pet Super Store has a Google pagerank of 4 out of ten.
  • The Pet Super Store site receives around 2,226 unique visitors daily, which account for 18,253 daily page views.
  • About 70% of the visitors to the Pet Super Store site are American.
Pet Super Store: Social Media Presence

Pet Super Store social media presence:

  • Pet Super Store can be followed on Facebook; they have 932 likes on Facebook and have 1 person talking about them. Pet Super Store updates their Facebook page several times a week..
  • Pet Super Store can be followed on Twitter; they have 1721 followers on Twitter and have posted 2512 tweets. Pet Super Store tweets every few days.
  • Pet Super Store has a blog customers can follow; the last time they updated their blog was March 2012.
Pet Super Store: Website Security & Safety

Pet Super Store uses a 128-bit industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Pet Super Store site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days. The Google safe Browsing certificate for Pet Super Store can be viewed here.

Pet Super Store: Pricing & Packages

Pet Super Store offers a low price guarantee; if customers find a lower price from another online store on a currently in-stock pet supply, Pet Super Store will match that price. In a price comparison of three products, Pet Super Store was higher on all three products; however, if customers take advantage of Pet Super Store's low price guarantee they can receive the same price as the competitor offers.

Beef and Cheese Aussiewraps

  • Pet Super Store:$14.97 
  • Leading competitor: $12.54

Kong Peanut Butter Snack

  • Pet Super Store:$14.97
  • Leading competitor: $ 8.57

Kong Extreme Kong Flyer

  • Pet Super Store:$19.95
  • Leading competitor: $10.01
Pet Super Store: Shipping Rates & Policies

Pet Super Store shipping rates and policies:

  • Pet Super Store ships throughout the USA and to numerous international locations
  • Pet Super Store ships to APO/FPO addresses
  • Pet Super Store does not ship to PO boxes

American orders:

  • Pet Super Store offers free ground shipping on orders over $75 within the continental US
  • Shipping costs for orders under $75 and for expedited shipping is available at the checkout.

International orders:

  • Shipping costs are available at the checkout
  • International customers are responsible for any customs, duties and /or taxes that occur.
Pet Super Store: Payment Methods Accepted

Pet Super Store accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Pet Super Store does not accept money orders, wire transfers or checks of any kind. Pet Super Store also does not accept payments through PayPal nor does Pet Super Store accept payments through Google Checkout.

Pet Super Store: Returns, Refunds & Exchange Policy

Pet Super Store return/refund policy:

  • Pet Super Store offer a thirty day return policy on most of their products.
  • Returns that are made within fifteen days of delivery date incur no restocking fees.
  • Returns made after fifteen days will be charged a 15% restocking fee and the customer is responsible for return shipping costs
  • Dog beds, dog bowls, dog stairs and carriers cannot be returned . 

How to make a return:

  • To make a return, customers must obtain a RMA number. To obtain a RMA number, customers should contact Pet Super Store's customer service at Orders returned without an RMA number will be charged a 50% restocking fee. 
Pet Super Store: Product images & screenshots
Pet Super Store Coupons
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